Shipping policy

Shipping Policy

Last updated: [PLACEHOLDER: date]

1. Order Processing

All orders are subject to product availability and order verification. We aim to process and ship orders within [PLACEHOLDER: processing time — e.g., 1–3 business days] of receiving payment. Orders placed on weekends or public holidays will be processed on the next business day.

Processing time is separate from shipping time and does not include transit delays caused by carriers, customs, or factors beyond our control.

2. Domestic Shipping

We ship domestically via [PLACEHOLDER: domestic carrier(s) — e.g., USPS, UPS, FedEx].

  • Standard Delivery: Estimated [PLACEHOLDER: domestic standard delivery time — e.g., 3–7 business days] — [PLACEHOLDER: domestic standard rate in USD]
  • Express Delivery: Estimated [PLACEHOLDER: domestic express delivery time — e.g., 1–3 business days] — [PLACEHOLDER: domestic express rate in USD]

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on your location and carrier operations.

3. International Shipping

We offer international shipping to [PLACEHOLDER: list of countries or "select countries"]. International orders are shipped via [PLACEHOLDER: international carrier(s) — e.g., DHL Express, FedEx, USPS International].

  • International Standard: Estimated [PLACEHOLDER: intl standard delivery time — e.g., 7–21 business days] — [PLACEHOLDER: intl standard rate in USD or "calculated at checkout"]
  • International Express: Estimated [PLACEHOLDER: intl express delivery time — e.g., 3–7 business days] — [PLACEHOLDER: intl express rate in USD or "calculated at checkout"]

International shipping rates are calculated based on destination, package weight, and dimensions. Final rates will be displayed at checkout before you complete your purchase.

We currently do not ship to [PLACEHOLDER: excluded countries/regions, if any].

4. Shipping Rates

Shipping rates are determined by:

  • Destination country and region
  • Package weight and dimensions
  • Selected shipping method

Rates are calculated at checkout and will be displayed before you confirm your order. We occasionally offer free shipping promotions — these will be clearly communicated on the Site and are subject to the stated terms and conditions.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. You can also check your order status by logging into your account on our Site.

Please allow up to [PLACEHOLDER: tracking-activation delay — e.g., 24–48 hours] after receiving the confirmation for the tracking information to update on the carrier's website.

6. Customs, Duties, and Taxes

For international orders, you are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by your country's customs authorities. These charges are not included in the product price or shipping cost and are the buyer's responsibility.

  • We cannot predict or control these charges and they vary by country.
  • Customs processing may cause additional delays beyond our estimated delivery times.
  • Packages refused or returned due to unpaid customs duties will be treated as a return and subject to our Refund & Return Policy. Original shipping costs and return shipping costs will be deducted from any refund.

We declare the full value of the merchandise on all customs forms as required by law. We do not mark items as "gift" or declare a lower value.

7. Lost, Stolen, or Damaged Packages

Domestic:

  • If your tracking shows the package has not been delivered after [PLACEHOLDER: domestic lost-package threshold — e.g., 15 business days] from the ship date, contact us and we will investigate with the carrier.
  • If the carrier confirms the package is lost, we will issue a replacement or refund at our discretion.

International:

  • If your tracking shows the package has not been delivered after [PLACEHOLDER: international lost-package threshold — e.g., 30 business days] from the ship date, contact us and we will investigate.
  • International shipping carries inherent risks. We are not responsible for packages delayed or held by customs, or for packages marked as delivered but not received. Please contact the carrier directly and file a claim if a package is lost in transit.

Damaged Packages:

  • If your package arrives damaged, please document the damage with photographs and contact us at [PLACEHOLDER: support email] within [PLACEHOLDER: damage-report window days] days of delivery.
  • Retain all original packaging for carrier inspection purposes.

8. Incorrect or Incomplete Address

You are responsible for providing a complete and accurate shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address:

  • We will contact you to arrange reshipment.
  • Additional shipping charges will apply for reshipment.
  • If you prefer a refund instead, original shipping costs are non-refundable.

9. Order Changes and Cancellations

If you need to change or cancel your order, please contact us at [PLACEHOLDER: support email] as soon as possible. We will make every effort to accommodate your request, but once an order has been processed and shipped, we cannot make changes or cancel it.

10. Contact Us

For any shipping-related questions, please contact us:

  • [PLACEHOLDER: legal business name]
  • Address: [PLACEHOLDER: business address]
  • Email: [PLACEHOLDER: support email]