Refund policy

Refund & Return Policy

Last updated: [PLACEHOLDER: date]

1. Returns

We want you to be happy with your purchase from TRIFECTAINK. If you are not satisfied, you may request a return in accordance with this policy.

2. Return Window

You have [PLACEHOLDER: return-window days] days from the date of delivery to initiate a return. Items returned after this window will not be accepted.

3. Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Unused, in its original condition, and in the same state in which you received it
  • In its original packaging with all tags, accessories, and components intact
  • Accompanied by proof of purchase (order confirmation or receipt)

4. Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Sticker packs (sealed product integrity)
  • Items marked as "Final Sale" at the time of purchase
  • Gift cards
  • Items that have been used, washed, altered, or damaged by the customer

5. How to Initiate a Return

To start a return, please follow these steps:

  • Email us at [PLACEHOLDER: support email] with your order number and reason for the return.
  • We will review your request and, if eligible, provide a return shipping address and Return Merchandise Authorization (RMA) number.
  • Pack the item securely with the RMA number clearly marked on the package.
  • Ship the item to the address provided. You are responsible for return shipping costs unless the item was defective or we sent the wrong product.

Items sent back without a prior return request and RMA number will not be accepted.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at [PLACEHOLDER: support email] within [PLACEHOLDER: damage-report window days] days of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost to you.

7. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

  • Approved refunds will be processed to your original payment method within [PLACEHOLDER: refund-processing days] business days.
  • Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
  • Shipping costs are non-refundable unless the return is due to our error (wrong item shipped or defective product).

8. Exchanges

We accept exchanges for a different size, color, or variant of the same product, subject to availability. To request an exchange:

  • Follow the return process outlined above and specify the item you would like instead.
  • If the replacement item costs more, you will be charged the difference. If it costs less, the difference will be refunded.
  • Exchanges are subject to the same eligibility and return-window requirements as returns.

9. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again.
  • Contact your credit card company — it may take some time before the refund is officially posted.
  • Contact your bank — there is often a processing delay.
  • If you have done all of the above and still have not received your refund, please contact us at [PLACEHOLDER: support email].

10. Sale Items

Only regular-priced items may be refunded. Sale items can only be refunded if otherwise required by applicable law.

11. Contact Us

For any return or refund questions, please contact us:

  • [PLACEHOLDER: legal business name]
  • Address: [PLACEHOLDER: business address]
  • Email: [PLACEHOLDER: support email]